Boombah
Reviews and Complaints
Boombah - Sneakers Review
Boombah - Customer Care Review
I bought a pair of cleats and 4 pairs of baseball pants. I spent over $150 dollars with shipping and tax.
Three of the pairs of pants did not fit. I called customer service and they do not do even exchanges. I have to pay for shipping to send them back, wait 5 days for a refund for the pants (not including shipping) and then get online to order new sizes to pay for shipping again.
When talking with customer service all they could say was "well this is our policy." Now I know that there is a reason our whole team no longer orders from this company. Sadly, they have really good products but it's not worth the extra $30 to keep shipping items back and forth.
Buyer Beware!!!!!!!!!!!
- Customer service
Preferred solution: Full refund
Boombah Customer Care Review
Bottoms of Turfs
- Warranty policy
- Getting a shoddy product and having no way to solve the problem
- Customer service
Preferred solution: Let the company propose a solution
Defcon 2.0 Catchers helmet--shoddy glue job on pads
Bought a new helmet just over three months ago and two pads have already come unglued from the inside of it. We glued one pad back in but lost the other pad.
I wrote to Boombah for a replacement pad, only to be told they don't supply/sell replacements. Of course, the helmet is just out of the 90 day warranty. So now I have to improvise a pad or buy a new helmet.
The last helmet lasted over two years so I'm not pleased that this one can't even make it past three months. The helmet does look good and my son liked the fit, but we will need to shop for a different brand.
- Easy to purchase
- Getting a shoddy product and having no way to solve the problem
Preferred solution: Deliver product or service ordered
Boombah Shipping Service Review from Lagrange, Georgia
Boombah Customer Care Review
Boombah Shoes Review
Shoe coming apart.
Boombah is complete rip off!!
I went to order a couple pair of shoes and a shirt, and the "Program" at checkout had a glich. I found out that the order never went through, and my money was gone.
Sure glad I paid with a prepaid card since I was not sure about this company. Customer service was not at all helpful, just somewhat rude. They said it was a " ghost " charge and I would get my money back in a few days. At that point I should have known that it was over for my $150.
So, after a couple of days I rechecked my account, and suprise!! It was still missing.(Booo) I hope that ghost had a good time with that 150.Great looking prices, but if you just take peoples money the BBB my be calling on you soon.
Boombah - Shipping Service Review from East Hemet, California
Horrible. Customer service.
Ordered a helmet and face mask for my son. Paid $20 in shopping.
Wrong face mask, they want me to pay return shipping on the wrong item, then order new item and pay more shipping! Pretty sad and pathetic for a sports company.
Boombah Metal Cleats Review
Boombah Custom Uniform Review from Bloomington, Indiana
Boombah printed all but 4 jerseys with 6-inch numbers and the other 4 with 8 inch numbers. We are a repeat team customer of about $2000.
They refuse to fix their mistake and have only offered to reprint at our complete expense. Several phone calls and emails were unreturned and the customer service fails to help resolve a problem.
Their explanation is that we were at fault for approving a design -- which never said some jerseys will have a different sized logo and numbers and names. Save your money and shop local where common sense will surely prevail and "uniforms" will actually be the same...and uniform.
Boombah Hitting Net
Called Boombah to asked if we could use their hitting net as a pitching screen for men's slowpitch softball batting practice. After being assured by two different people that it would hold up and that they had a great return policy I ordered it.
We used it for about 5 minutes before it failed to hold up and although it is not damaged or broken they will not take a return. They said it is not in the original packaging and therefore cannot take it. How am I supposed to know if it works without using it.
All I have to go on is what they tell me. Somehow they expect you to return the product without even opening it.
- Customer service
- Warranty policy
Preferred solution: Full refund
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Looking at those photos the shoes look discolored. Some companies take shoes back like this- but, they cannot re-sell these shoes because you can tell they have been worn, and they look like they have been worn more than 90 ft..
You are asking them to accept these as "new" condition. Let me ask you this, if you ordered these shoes and they were shipped to you in this condition, would you accept them as new?
Their return policy is pretty clear.
The shoes were discolored. They aren't in new or like new sellable condition.
Your son should have worn them inside first to try them out. I've owned numerous pairs of cleats and other equipment from Boombah with no complaints.
Thank you for your review. Per our returns policies which are clearly located on our website and provided to each customer per the order confirmation, we ask that all items are returned back to Boombah in the manner they were shipped to you.
All items must be returned in brand new condition, in the original packaging and must be shipped back in a shipping box/package.
If items are not returned to us within these conditions, the return will be refused. The shoes returned back to us were not in brand new condition and were not able to be accepted back for return per our stated return policies.
Like I stated in my original post......BUYER BEWARE!! Purchase a set of Nike, Addidas, UnderArmour, or ANY other REPUTABLE brand.
This company has no interest in its customers enjoying, and being completely happy with their products. If you fail to take this warning seriously, I will surely read your similar post in the future.
Truly a shameful display of Customer Service!