Boombah
Reviews and Complaints
Shoe size
Very disappointing!!
This has been one of the most frustrating experience whenever it comes to online ordering.
We just received our order with a pair of molded cleats that clearly are smaller than any other 7.5 shoes. When I called to ask what to do, I was told that I have to pay for shipping both ways, to return the shoes and to get the new pair. I just came to realize that every single brand of shoes is wrong.
They make their shoes too big and BOOMBAH is the only one who makes shoes the right size.
I will pay for the shipment and send their *** shoes back. Your customer service is the terrible, probably as bad as your product.
Shoes Review
New uniforms for Boombah
Poor policy & workmanship
I ordered a pair of size 12 BoomBah's... Every shoe & boot n my closet is size 12....I have been wearing same size for over 40 years....I ordered size 12 from BoomBah....They were t small...I had to call company & get return authorization....Today I received a credit....I ordered another pair of size 12 1/2.
Now, they refused to pay postage. I had salesperson go to supervisor & explain what happened....no return postage....I would have cancelled my order then but our whole team is using these navy/white type shoe so I had to buy them. I ended up paying $49 for a $29 pair of shoes.....I wear a size 12....every shoe & boot n my closet is size 12....this is a BoomBah mistake....poor workmanship but I am the one who is punished because they have poor products.
This will be my last pair & I strongly suggest you not buy BoomBah products...but if u just must, be sure & order a 1/2 size larger.....evidently Chinese have smaller feet than we do.....May God bless all.....Robert D.
- Paying return postage that was not my fault
Preferred solution: Let the company propose a solution
Poor quality or cheap material
Preferred solution: Let the company propose a solution
Boombah Turfs Fall Apart
- Aweful
Preferred solution: Let the company propose a solution
Boombah Cleats Review from Lima, Ohio
Ordered cletes in August 2015....wore them ONE time in a game......another player ran into me and stepped on the shoe and the whole bottom of the shoe ripped away. Called Boombah to return....their reply back was...sorry we can't replace the shoe because it's not associated with the quality / making of the shoe.
We paid $55.00 dollars for a pair of cletes.....and wore them less than one hour and they fell apart.
SAVE YOU MONEY AND DO NOT BUY ANYTHING FROM BOOMBAH!!!!!!! THEY ARE JUNK!!!!!!
Boombah - Turf Shoes Review from Port Jefferson Station, New York
DO NOT BUY FROM BOOMBAH!!!!!
I bought a USSSA Umpire polo shirt online for $27.99 + $39.03 shipping Next Day Air "Saver". I placed the order online 6/4/15 2:00pm and it was processed on 6/5/15 which was a Friday.
UPS delivers on Saturday's but I found out that the shirt I bought sat in West Carrollton, OH. office on 06/06/2015 7:10 A.M. which is only 20 miles from where I live. Called Boo-Sh*t and I was told that their "contact" with UPS does not requires them to deliver on Saturday but only on "business day" even though UPS DOES!
deliver on Saturday! So Boo-Sh*t gets the $39.03 and I get my shirt on Monday 6/08/15 the day after I had a weekend girl's softball tournament. Way to go Boo-Sh*t! for ripping off your customer's, for very poor customer service and under handed business practices with the US mail service to ripoff your customers!
For those of you who would like to contact Rick Tollefson President of Boo-Sh*t....good luck...there is no e-mail address nor direct number to this "very ethical business man". I how ever will be contacting my congressman here in Ohio and Illinois to look into the business practices of this "fine" online business!!
- Customer service
Preferred solution: Full refund
Boombah Shipping Service Review
Pants Review
No jerseys 5 months later!!!
Our 12u softball team ordered bags, helmets, and uniforms from Boombah in 12/15. An order of over $950.00!!
It's 4/22/15 and our season opens next weekend, and we still do not have the jerseys!! Worse yet, they can't tell us when we will have them!! Without question, Boombah has the worst customer service of any company I've dealt with. The people I've dealt with are not only worthless, but are terribly rude and have no concern at all about the little girls who will now apparently be without the uniforms they worked so hard at fundraising to buy!
Will never make the mistake of ordering from Boombah again!!! Ridiculous!!
Preferred solution: Price reduction
Hole in toe in less than 1 season of softball play
Bought a brand new pair of their turf shoes Jan 2014.
I played 12" softball 3x's per week between May-October.
Took me a couple years to buy into this company as I heard good and bad reviews but thought I would give them a chance since turf is the "in" thing in softball from what I've heard through various teammates. Their prices were within reason also.
Well, a month into my fallball season on 3 teams one shoe started to wear on the outside left foot (pinky toe area). Very unconfortable considering I play middle infield and constantly move side to side.
I didnt even bother with their return policy as I have read reviews that going that route is of no help due to their lack of customer service.
While I felt my time would be wasted to argue with customer service over $50, I don't feel my time wasted to warn future buyers about my experience. This will be my first and last purchase from Boombah.
Horrible customer service
Stay away from Boombah. If something that you ordered does not fit you will be stuck paying the return shipping and handling and they will only give you a store credit.
In this day and age that is not a good business model. I will no longer purchase anything from this company for my baseball teams. They lost my business for good. If you cannot give decent customer service than you will not get my business.
I generally purchase enough baseball equipment to supply 12 different travel baseball teams each team consisting of 12-14 players.
Their loss will be someone else's gain. I would have thought that they would have made a better effort to please their customers.
Boombah - Size Chart Review from Boise, Idaho
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Did they do anything for you because of it? We just received our uniforms and it's the same thing. Names,numbers crooked and some of the numbers were not centered on back of jersey