Anonymous

Shoe size

Very disappointing!!

This has been one of the most frustrating experience whenever it comes to online ordering.

We just received our order with a pair of molded cleats that clearly are smaller than any other 7.5 shoes. When I called to ask what to do, I was told that I have to pay for shipping both ways, to return the shoes and to get the new pair. I just came to realize that every single brand of shoes is wrong.

They make their shoes too big and BOOMBAH is the only one who makes shoes the right size.

I will pay for the shipment and send their *** shoes back. Your customer service is the terrible, probably as bad as your product.

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Reason of review:
Poor customer service
Anonymous
map-marker Sand Springs, Oklahoma

Shoes Review

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Had to order one and a half size larger than she's ever worn before after receiving shoes that were not even close to standard shoe size. Shipping back cost us ten, plus the shipping for the new pair is $10. Beware of shoe sizing and shipping fees.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Grand Rapids, Michigan

New uniforms for Boombah

So this year Boombah decided to STOP selling stock uniforms that you can put your own logo on AND they decided to move a lot of production to Dominican Republic. In doing so they have all NEW color tones on garments and uniforms. Our uniforms from years past now are all different due to this change. We understood and ordered new uniforms but Boombah states they are no longer doing "stock" uniforms, that they have to do your logo. Okay, so we roll with it....but the quality once recieved is HORRIBLE. The logos, ALL of them are crooked, the screen print bleeds through and they even changed the color of our logo. Be VERY careful in reviewing the "mock up" they send you, its very confusing and hard to read, you have to zoom in on it to see the exact logo. I wish i would have, as now i am stuck with a full teams jerseys that just dont look good. I will say one positive for them, the actual material and the jersey itself are a better heavier quality than last years. The logo and screen print they are doing is not quality boombah stuff.
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Reason of review:
Bad quality
1 comment
Guest

Did they do anything for you because of it? We just received our uniforms and it's the same thing. Names,numbers crooked and some of the numbers were not centered on back of jersey

Anonymous
map-marker Texas, United States

Poor policy & workmanship

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I ordered a pair of size 12 BoomBah's... Every shoe & boot n my closet is size 12....I have been wearing same size for over 40 years....I ordered size 12 from BoomBah....They were t small...I had to call company & get return authorization....Today I received a credit....I ordered another pair of size 12 1/2.

Now, they refused to pay postage. I had salesperson go to supervisor & explain what happened....no return postage....I would have cancelled my order then but our whole team is using these navy/white type shoe so I had to buy them. I ended up paying $49 for a $29 pair of shoes.....I wear a size 12....every shoe & boot n my closet is size 12....this is a BoomBah mistake....poor workmanship but I am the one who is punished because they have poor products.

This will be my last pair & I strongly suggest you not buy BoomBah products...but if u just must, be sure & order a 1/2 size larger.....evidently Chinese have smaller feet than we do.....May God bless all.....Robert D.

View full review
Loss:
$10
Cons:
  • Paying return postage that was not my fault
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

if you would have looked at the shoe size chart your would clearly see that these shoes run small. They even tell you how to measure your foot.

There policy regarding return shipping is also clear. Customer pays for return shipping.

You cannot complain about things that are clearly stated on their site. It is not their fault that you did not read the policies.

Anonymous
map-marker Florence, Texas

Poor quality or cheap material

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I bought a pair of Boombahs for slo-pitch softball....senior softball, I'm 72 years old so they r not being abused. They barely made 100 games. The fabric just wore out at appx. where the shoe bends behind the toes. $60 is a lot of money when you are on a fixed income. Most everything is made overseas so nothing last like it used to. Just plan on a pair a year so I buy a $19.99 pair every year now......quality is gone.....God bless all, Robert
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Loss:
$30
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Roseville, California

Boombah Turfs Fall Apart

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I bought a pair of Boombah turfs as I a lot of play slow pitch softball. Went to Midnight Madness in Carson, NV and decided to give Boombah a shot. The tread fell off these shoes after one tournament. I complained to Boombah - Case # 103651, and was told to pound sand (acutally, this is a more generous summary then what actually occurred). The shoes clearly had a factory defect and Boombah would not stand behind their product as the company that sold their product went out of business. If you want good products and services, go to Adidas! I would suggest their Viger line... now those are great shoes. Avoid Boombah... they dont stand behind their product and could care less about serving their customers.
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Loss:
$65
Cons:
  • Aweful
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

I just had the exact same problem. The very first game of first tournament I played with some new Boombah turfs the rubber spikes started peeling away on one shoe.

By the second game I couldn't wear them without taping them on. Of course I ordered these like 38 days ago being this was the first games for me this season. Yes its been more than 30 days.. so what the turfs were junk.

Not good business. Anyway they just lost a longtime customer.

Boombah1

Thank you for your ordering/product review as I apologize you are having issues with your shoes purchased from a 3rd party. Can you please contact me at 1@boombah.com with your receipt of purchase along with any picture documentation you have showing the issue incurred on your product so I can assist you with this.

Thank you in advance!

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Anonymous
map-marker Lima, Ohio

Boombah Cleats Review from Lima, Ohio

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Ordered cletes in August 2015....wore them ONE time in a game......another player ran into me and stepped on the shoe and the whole bottom of the shoe ripped away. Called Boombah to return....their reply back was...sorry we can't replace the shoe because it's not associated with the quality / making of the shoe.

We paid $55.00 dollars for a pair of cletes.....and wore them less than one hour and they fell apart.

SAVE YOU MONEY AND DO NOT BUY ANYTHING FROM BOOMBAH!!!!!!! THEY ARE JUNK!!!!!!

View full review
Reason of review:
Pricing issue
1 comment
Boombah1

Thank you for your review and post regarding your most recent ordering experience with Boombah. Can you please provide me with your sales order confirmation number and a picture of the shoes/cleats you are having an issue with to be provided to 1@boombah.com at your convenience so I can try to assist with the issue you are having? I sincerely look forward to hearing back from you at your convenience.

Anonymous
map-marker Port Jefferson Station, New York

Boombah - Turf Shoes Review from Port Jefferson Station, New York

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Boombah - Turf Shoes Review from Port Jefferson Station, New York
Boombah - Turf Shoes Review from Port Jefferson Station, New York - Image 2
Boombah turf cleats tore at the seam during first weekend of use. Seam improperly glued. Defective product but company refuses to replace or issue Refund.
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Reason of review:
Damaged or defective
Anonymous
map-marker Englewood, Ohio

DO NOT BUY FROM BOOMBAH!!!!!

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I bought a USSSA Umpire polo shirt online for $27.99 + $39.03 shipping Next Day Air "Saver". I placed the order online 6/4/15 2:00pm and it was processed on 6/5/15 which was a Friday.

UPS delivers on Saturday's but I found out that the shirt I bought sat in West Carrollton, OH. office on 06/06/2015 7:10 A.M. which is only 20 miles from where I live. Called Boo-Sh*t and I was told that their "contact" with UPS does not requires them to deliver on Saturday but only on "business day" even though UPS DOES!

deliver on Saturday! So Boo-Sh*t gets the $39.03 and I get my shirt on Monday 6/08/15 the day after I had a weekend girl's softball tournament. Way to go Boo-Sh*t! for ripping off your customer's, for very poor customer service and under handed business practices with the US mail service to ripoff your customers!

For those of you who would like to contact Rick Tollefson President of Boo-Sh*t....good luck...there is no e-mail address nor direct number to this "very ethical business man". I how ever will be contacting my congressman here in Ohio and Illinois to look into the business practices of this "fine" online business!!

View full review
Loss:
$39
Cons:
  • Customer service
Reason of review:
Order processing issue

Preferred solution: Full refund

3 comments
Guest

Placed an order on Sunday evening. So order technically was placed Monday morning.

Took them until Thursday morning to ship order. Order is not expected to be delivered until the next week on Wednesday. Ten days to process and ship is way to long. Other companies can do it in 1/2 the time or less.

I will be doing bussiness with them from now on.

Had same problem before with this company years ago but thought I would give another chance. No more BOOMBAH for me.

Guest

Why was your lack of preparation to order your uniform in a timely manner become an issue for BoomBah? They have a policy in place that they don't do Saturday delivery, regardless of UPS or USPS.

Guest

Thank you for your feedback and review. Per our shipping policies as listed and stated on our website, orders selected with UPS Next Day Air submitted after 12:00 PM CST, will ship out the following business day.

The day of shipment does not count as a shipping/transit day. Saturday delivery is not available as we only process shipments Monday through Friday.

With your order being placed on 6/4 at 2:00 PM CST, the order would not ship out until the following business day Friday 6/5, in which it did. The order was delivered on Monday 6/8 which is on schedule and on time per our shipping policies as clearly outlined on our website.

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Anonymous
map-marker Mountain View, California

Boombah Shipping Service Review

Terrible customer service, very slow shipping time. If you can find what you need from a different retailer I would highly recommend not using Boombah!
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Reason of review:
Problem with delivery
Anonymous
map-marker Albuquerque, New Mexico

Pants Review

Great pants and turfs out team loves them
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Reason of review:
Good quality
Anonymous
map-marker Middlesboro, Kentucky

No jerseys 5 months later!!!

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Our 12u softball team ordered bags, helmets, and uniforms from Boombah in 12/15. An order of over $950.00!!

It's 4/22/15 and our season opens next weekend, and we still do not have the jerseys!! Worse yet, they can't tell us when we will have them!! Without question, Boombah has the worst customer service of any company I've dealt with. The people I've dealt with are not only worthless, but are terribly rude and have no concern at all about the little girls who will now apparently be without the uniforms they worked so hard at fundraising to buy!

Will never make the mistake of ordering from Boombah again!!! Ridiculous!!

View full review
Loss:
$100
Reason of review:
Order processing issue

Preferred solution: Price reduction

1 comment
Boombah1

Thank you for your review regarding your ordering experience with us as I apologize that it sounds like it was unfavorable to you and your organization. Can you please provide me with your sales order number by emailing me at 1@boombah.com so I can begin to assist you with this issue? Thank you in advance for your feedback.

Anonymous

Hole in toe in less than 1 season of softball play

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Boombah - Hole in toe in less than 1 season of softball play

Bought a brand new pair of their turf shoes Jan 2014.

I played 12" softball 3x's per week between May-October.

Took me a couple years to buy into this company as I heard good and bad reviews but thought I would give them a chance since turf is the "in" thing in softball from what I've heard through various teammates. Their prices were within reason also.

Well, a month into my fallball season on 3 teams one shoe started to wear on the outside left foot (pinky toe area). Very unconfortable considering I play middle infield and constantly move side to side.

I didnt even bother with their return policy as I have read reviews that going that route is of no help due to their lack of customer service.

While I felt my time would be wasted to argue with customer service over $50, I don't feel my time wasted to warn future buyers about my experience. This will be my first and last purchase from Boombah.

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Loss:
$50
Reason of review:
Bad quality
Anonymous
map-marker Newark, New Jersey

Horrible customer service

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Stay away from Boombah. If something that you ordered does not fit you will be stuck paying the return shipping and handling and they will only give you a store credit.

In this day and age that is not a good business model. I will no longer purchase anything from this company for my baseball teams. They lost my business for good. If you cannot give decent customer service than you will not get my business.

I generally purchase enough baseball equipment to supply 12 different travel baseball teams each team consisting of 12-14 players.

Their loss will be someone else's gain. I would have thought that they would have made a better effort to please their customers.

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Reason of review:
Not as described/ advertised
1 comment
Guest

Thank you for your feedback and review. Our Return Policy allows for the return of your product for the full amount as an open credit with us, or a refund back to your original form of payment minus a restocking fee, which is clearly outlined and posted on our website. Boombah is not responsible for the return shipping charges of your products.

Anonymous
map-marker Boise, Idaho

Boombah - Size Chart Review from Boise, Idaho

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Bought 1 pair of Boombah Turf shoes. They are 1/2 size too big. I paid 59 with shipping. To return them I have to pay to ship them back and there is a 15% restocking fee. I would get 38$ back from boombah they said. Now I have to pay 20$ to send it back. Which would mean I would be getting 18$ of 79$spent. Talk about a rip off. Hope that made sense. I'm going to try and sell them at a softball tourny.
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Reason of review:
Order processing issue